Job Vacancy for Customer Complaints Officer Vacancy at CBC Finance PLC
Job Overview
CBC Finance PLC, a non-bank financial institution backed by Commercial Bank of Ceylon PLC, is hiring a Customer Complaints Officer. This role focuses on prompt investigation, root-cause analysis, cross-departmental coordination, and effective resolution of client concerns to ensure strict compliance and operational excellence.
Key Responsibilities
- Receive, log, investigate, and resolve client complaints within designated timeframes.
- Collaborate across internal departments and branch networks to complete complaint inquiries.
- Monitor grievance trends and implement necessary corrective measures.
- Maintain accurate case logs and compile detailed analytical reporting.
- Identify systemic issues and recommend operational refinements to improve customer experience.
- Enforce adherence to organizational policies, procedures, and regulatory requirements.
- Maintain ongoing communications with customers throughout the resolution process.
Requirements & Qualifications
- Degree or Diploma in Business Management, Banking & Finance, Customer Service, or a related field.
- 2–3 years of direct experience in complaint resolution, banking/finance, or customer service.
- Advanced communication, negotiation, and problem-solving skills.
- Strong interpersonal skills for handling sensitive or challenging client situations.
- Proficiency in analytical assessment and report drafting.
- Capability to work independently while liaising across multiple functional units.
- Strict adherence to confidentiality, integrity, and customer-centric service principles.
How to Apply
Email your CV along with contact details for two non-related referees to careers@cbcfinance.lk within 07 days of the notice, specifying the job title in the subject line.
Job Details
| Company | CBC Finance PLC (Subsidiary of Commercial Bank of Ceylon PLC) |
| Position | Customer Complaints Officer |
| Employment Type | Full-time |
| Industry | Banking / Finance / Financial Services |
| Experience Level | Mid-level (2–3 years) |
| Education Level | Higher Diploma / Bachelor’s Degree |
| Application Channel | Direct Email (careers@cbcfinance.lk) |
| Application Deadline | Within 7 days of publication |
| Official Website | www.cbcfinance.lk |
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