Website Ninewells Hospital
Supervisor – Digital Contact Centre
Job Description
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Improve the digital contact centre customer service standards.
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Provide on the job training to new staff members.
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Resolve escalated customer complaints.
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Restructure / improve staff positioning plans through the shift arrangements.
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Energize staff members to achieve objectives.
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Reduce call hold ratio, abandon calls and customer complaints.
Entry Requirements
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Proven leadership and roster management skills.
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Age between 30 – 40 years.
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Minimum of 2 – 3 years of experience in similar capacity.
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Good communication skills in English & Sinhala are a must (Proficiency in Tamil language will be a distinct advantage).
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Should be a good team player with a dynamic personality & positive attitude.
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Voice clarity & courtesy with listening skills and service oriented mindset.
The successful candidate will be placed on an attractive remuneration package based on the qualifications and experience
If you feel that you are the right candidate, send your CV to careers@ninewellshospital.lk with two non-related referees
We welcome you to join the Ninewells Family to make a meaningful difference
NINEWELLS HOSPITAL (PVT) LTD.
Group Head of Human Resources 55/01, Kirimandala Mawatha, Narahenpita, Colombo 05.
Contact us : 011 2049977