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Job Title: Senior Customer Care Executive
Company: Sampath Bank PLC
Location: Colombo (On-site)
Job Summary:
Sampath Bank PLC is seeking a dedicated Senior Customer Care Executive to lead our customer relations desk in Colombo. In this role, you will be the bridge between the bank and our high-value clients, delivering exceptional service, resolving escalations, and upholding our reputation for customer excellence.
Responsibilities:
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Handle complex customer inquiries, disputes, and service requests with efficiency and professionalism.
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Guide and mentor junior customer care staff to maintain high service standards.
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Collaborate with internal branch teams to streamline operations and enhance the client experience.
Qualifications:
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Bachelor’s degree in Business, Marketing, or a professional banking qualification (e.g., AIB).
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Minimum of 3 years of experience in customer service or relationship management within the banking sector.
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Superb communication and conflict-resolution skills in English, with Sinhala or Tamil fluency.
How to Apply:
Forward your updated CV to the Human Resources Department at: hrd@sampath.lk