Website CAREER141
Company Overview
Company: CAREER141 · Colombo
Career141 is a fast-growing recruitment and HR solutions provider, partnering with leading organizations to deliver top-tier talent and business solutions.
With a strong focus on performance, innovation, and growth, the company is committed to driving measurable business impact through strategic talent and operational excellence.
As part of its expansion, the company is looking for a highly driven Lead- Operations to strengthen its performance and business operations function.
Job Overview
-
Industry: Human Resources Services / Recruitment & Executive Search industry.
-
Location: Colombo 04, Sri Lanka
-
No of Openings: 01
-
Salary and Benefits: Open to discuss
Role Purpose
We are seeking a highly motivated and results-oriented Operations Lead to oversee and optimize the organization’s operational functions, ensuring efficiency, quality, and continuous improvement. The incumbent will be responsible for driving operational excellence, managing teams, streamlining processes, and ensuring the effective execution of business strategies. This role requires strong leadership, analytical, and problem-solving capabilities, with a focus on enhancing productivity and supporting organizational growth.
Key Responsibilities
Operations Management
-
Lead and oversee day-to-day operational activities to ensure smooth and efficient business operations.
-
Develop and implement operational strategies, policies, and procedures to enhance productivity and service delivery.
-
Ensure operational processes align with organizational goals and quality standards.
-
Drive process optimization and continuous improvement initiatives.
Team Leadership
-
Lead, mentor, and develop operational teams to achieve business objectives.
-
Foster a culture of collaboration, accountability, and high performance.
-
Ensure effective resource planning and workload management.
-
Support employee engagement and professional development initiatives.
Performance Management
-
Establish and monitor operational KPIs and service levels.
-
Evaluate team performance and provide coaching and developmental support.
-
Drive accountability and performance excellence across functions.
-
Identify performance gaps and implement corrective actions where necessary.
Stakeholder Management
-
Collaborate with internal departments and external stakeholders to ensure seamless operations.
-
Build and maintain strong relationships with key stakeholders.
-
Support cross-functional initiatives and organizational projects.
Process Improvement & Compliance
-
Identify opportunities to enhance operational efficiency and effectiveness.
-
Ensure compliance with company policies, procedures, and regulatory requirements.
-
Develop and maintain operational documentation and best practices.
-
Promote a culture of quality and continuous improvement.
Reporting & Analytics
-
Monitor operational metrics and analyze performance trends.
-
Prepare periodic reports and provide insights to management.
-
Utilize data-driven approaches to support decision-making and strategic planning.
Strategic Planning
-
Support business growth initiatives through effective operational planning.
-
Contribute to the development and implementation of organizational strategies.
-
Identify risks and opportunities and recommend appropriate actions.
Key Skills & Competencies
-
Operations Management and Process Optimization
-
Leadership, Coaching, and Team Development
-
Strategic Thinking and Problem Solving
-
Performance Management and KPI Monitoring
-
Stakeholder Management and Relationship Building
-
Analytical and Data-Driven Decision Making
-
Excellent Communication and Interpersonal Skills
Qualifications & Experience
-
Bachelor’s Degree or Professional Qualification in Business Administration, Operations Management, Management, or a related field.
-
Minimum 5 years of experience in operations management, business operations, or a similar leadership role.
-
Proven ability to manage teams and drive operational excellence.
-
Strong analytical, organizational, and project management skills.
-
Proficiency in Microsoft Office applications and operational reporting tools will be an added advantage.
Ideal Candidate Profile
-
Bachelor’s Degree or Professional Qualification in Human Resource Management, Business Administration, Management, or a related discipline.
-
Minimum 5-7 years of experience in recruitment, talent acquisition, recruitment operations, or Client management, with prior leadership experience being an added advantage.
-
Proven experience in managing recruitment delivery, operational performance, and client relationships.
-
Strong understanding of executive search, talent acquisition processes, and service excellence.
-
Demonstrated ability to lead teams, drive performance, and ensure timely delivery of recruitment mandates.
-
Strong analytical, problem-solving, and process improvement capabilities.
-
Excellent communication, relationship-building, and stakeholder management skills with the ability to engage effectively with clients and internal teams.
-
Proficiency in recruitment technologies, Applicant Tracking Systems (ATS), and operational reporting tools will be an added advantage.
Key Skills & Competencies
-
Recruitment Operations and Service Delivery Management
-
Client Partnership and Stakeholder Relationship Management
-
Leadership, Coaching, and Team Development
-
Strategic Thinking, Problem Solving, and Decision Making
-
Performance Management and KPI Monitoring
-
Process Optimization and Continuous Improvement
-
Excellent Communication, Negotiation, and Interpersonal Skills
Key Attributes
-
Business Growth Mindset – Focused on driving measurable results
-
Analytical Thinker – Makes data-driven decisions
-
Ownership & Accountability – Takes responsibility and delivers outcomes
-
Innovative – Brings new ideas to improve processes and performance
-
Team Player – Collaborates effectively across teams
-
Proactive & Results-Driven – Thrives in a fast-paced environment in a fast-paced environment
Compensation & Benefits
-
Fast-track career growth with performance-based increments
-
Opportunity to work in a high-growth, performance-driven environment
-
Exposure to strategic business operations and decision-making
-
Dynamic, results-oriented, and collaborative work culture