Website Manpower Sri Lanka
Company Overview
Company: Manpower Sri Lanka · Colombo
One of our reputed clients in the ISP / Telecommunications industry is seeking technically capable and customer-focused Junior Technical Support Executives to join their team in Colombo. This role involves handling inbound technical support queries related to internet connectivity and networking services.
KEY RESPONSIBILITIES
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Handle inbound technical support calls from international customers.
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Troubleshoot basic internet connectivity issues.
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Assist with router and modem setup, reset, and basic configuration.
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Guide customers through structured troubleshooting steps.
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Escalate complex technical cases to senior support staff.
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Accurately document customer interactions and resolutions.
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Maintain professional communication standards and service quality.
REQUIREMENTS
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Minimum 1 year experience in IT Helpdesk / ISP / Telecom support.
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Basic understanding of TCP/IP, DNS, DHCP, Routers, Modems, and Wi-Fi troubleshooting.
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Basic network diagnostic skills.
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Excellent spoken and written English with clear pronunciation.
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Ability to explain technical instructions clearly to non-technical customers.
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Professional call handling skills.
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Must be flexible to work rotational shifts aligned with Canadian EST.
WORKING HOURS
Rotational shifts aligned with Canadian EST:
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7:00 AM – 4:00 PM EST (5:30 PM – 2:30 AM SLT)
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3:00 PM – 12:00 AM EST (1:30 AM – 10:30 AM SLT)
Company Details
Manpower Lanka Solutions (Pvt) Ltd. 12A, Ridgeway Place, Bambalapitiiya, Colombo 04.