Website Talent Studio
Community Manager
Talent Studio · Colombo
Role Overview
Our client, a fast-growing premium workspace company in Sri Lanka, is looking for a Community Manager to lead customer engagement, onboarding, operations, and community management across multiple locations in Colombo. This role requires a confident, client-focused leader with experience in hospitality, co-working, real estate, or customer experience who can deliver a premium customer journey while managing teams and operations effectively.
Key Responsibilities
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Client Acquisition & Property Showcasing – Lead client inquiries and workspace tours, recommend suitable workspace solutions, support sales conversions, and build strong client relationships.
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Onboarding Excellence – Oversee seamless onboarding experiences, including client onboarding, agreements, documentation, workspace setup, and consistent customer touchpoints across all locations.
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Community Leadership – Lead and mentor Community Managers, maintain KPIs and service standards, and drive a high-performance, customer-focused culture across properties.
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Customer Experience & Retention – Manage the end-to-end client experience by handling feedback, escalations, retention, community engagement, and long-term client relationships.
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Marketing & Brand Experience – Coordinate with marketing teams to support events, activations, walkthroughs, and brand experiences while ensuring all customer satisfaction. .
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Operations & Quality Control – Oversee daily operations, occupancy, bookings, vendors, and operational efficiency while maintaining premium workspace, hospitality, and service standards across all locations.
Requirements
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Bachelor’s Degree in Business Management, Marketing, Hospitality Management, or a related field.
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Minimum 5 years of experience in customer experience, hospitality, co-working, real estate, operations, or related industries.
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Minimum 2 years of experience in a supervisory, team leadership, or people management role.
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Strong leadership, stakeholder management, communication, and presentation skills.
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Excellent relationship-building and conflict-resolution abilities.
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Highly organized, proactive, and capable of managing multiple locations and teams simultaneously.
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Comfortable handling high-level client interactions, negotiations, and escalations.
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Experience working with CRM systems, reporting tools, and operational coordination platforms will be an added advantage.
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Flexibility to work extended hours or weekends when required for events and operational needs.
What’s Offered
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Opportunity to lead a high-impact function within one of Sri Lanka’s fastest growing workspace brands
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Exposure to startups, SMEs, entrepreneurs, and corporate clients
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Career growth and leadership development opportunities
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Dynamic, fast-paced, and collaborative work environment
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Opportunity to help shape and scale a premium community ecosystem.
If interested, please share your resume via careers@talentstudio.io.
Apply Method: Please send your application directly via email to the valid employer HR/careers/jobs email address: careers@talentstudio.io