Call Center Agent (Inbound & Telemarketing)

Company Overview

Company: Hayleys Fentons Limited · Colombo

Join our dynamic team at Hayleys Fentons!

Candidate Requirements

Fluency in both in Sinhala and English languages is essential, while the ability to speak Tamil would be an added advantage.
Previous experience in handling customer service services, or call centre operations would be an added advantage.
Basic computer literacy, including MS Office Suite.
Good team player with a passion for customer service.
Ability to work during weekends and on a roster basis when required.
School leavers are encouraged to apply.

Responsibilities

Responding to incoming customer calls in a timely and professional manner
Offering accurate information about products, services, policies, and procedures.
Identifying and resolving customer issues.
Redirecting complex issues to supervisors or specialised departments when necessary.

Benefits

An attractive remuneration package with a pleasant working environment, and excellent opportunities for career development is on offer for the correct candidate.

Application Guidelines

Please submit your application via email to careers@hayleysfentons.com within 10 days of this advertisement, clearly indicating the position in the subject line.

Email: careers@hayleysfentons.com
Contact | WhatsApp: 072 250 5724 – Ranodhi
Contact | WhatsApp: 077 105 3678 – Kushani

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