Assistant Service Manager – Motor Bikes

We are seeking a proactive and technically strong Assistant Service Manager – Motor Bikes to support and strengthen island-wide after-sales operations for Lima, TAILG, and Safari motorbike brands. This role plays a key part in developing service infrastructure, managing service networks, and ensuring consistent service quality across authorized dealers and workshops.

Job Profile

• Support and develop island-wide authorized service centers and dealer workshops for motorbike brands.
• Coordinate after-sales service operations, monitoring service turnaround time, efficiency, and warranty claims.
• Provide technical guidance and troubleshooting support for mechanical and electrical issues, including ICE and EV systems.
• Manage escalated customer complaints to ensure timely resolution and high customer satisfaction.
• Organize and conduct technical training programs for service technicians and dealer staff.
• Monitor service KPIs and prepare periodic performance and service reports for management.

Person Profile

• Degree or Diploma in Automobile, Mechanical, Electrical Engineering, or a related technical discipline.
• 3–6 years’ experience in motorbike or automotive service operations or after-sales service environments.
• Strong technical knowledge of motorbike systems, including ICE and electric vehicle technologies.
• Proven ability in service operations management, dealer/service network coordination, and complaint handling.
• Strong analytical, problem-solving, and reporting skills with attention to service quality and compliance.
• Excellent communication, coordination, and stakeholder management skills with a hands-on approach.

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